Lorong33 Terms & Conditions – Malaysia Betting Platform Usage Policy

"Lorong33", "we", "platform" refers to the website and services operated under the Lorong33 name. "User", "you", "member" refers to any individual who registers for or uses the Lorong33 platform. "Account" refers to the user account registered on Lorong33. "Balance" refers to the total funds held in your Lorong33 account at any given time.

"Bonus" refers to any free credits, cash, or other benefits offered by Lorong33 to members. "Wagering Requirement" refers to the number of times a bonus amount must be wagered before a withdrawal is permitted. "Transaction" refers to any deposit, withdrawal, or bet made through the Lorong33 platform.

These Terms & Conditions should be read together with the Privacy Policy and Responsible Gaming Policy lorong33, each of which forms part of the overall agreement between you and this platform.

To register and use the Lorong33 platform, you must meet all of the following eligibility requirements without exception:

• Be at least 18 years at the time of registration.
• An individual who is legally capable of entering into a binding contractual agreement under applicable law.
• Not appearing on any exclusion or restriction list imposed by relevant authorities.
• Register using accurate, truthful, and up-to-date personal information.
• Not holding any other lorong33 account that is currently active or was previously terminated due to a breach of terms.

Lorong33 reserves the right to request identity verification documents at any time, including a copy of your ID, bank statement, or any other documents deemed necessary. Failure to provide the requested documents within the specified timeframe may result in account suspension or closure.

Each user is only permitted to hold one account only at Lorong33. Registering multiple accounts using the same or different information is strictly prohibited. Lorong33 reserves the right to close all associated accounts and forfeit any balances or bonuses held within them.

Lorong33 supports a wide range of secure, recognised deposit methods in Malaysia. All deposits are processed in Malaysian Ringgit (RM) and credited to your account within the timeframe specified for your chosen payment method.

Accepted Deposit Methods:

• Touch 'n Go eWallet
• GrabPay
• Boost eWallet
• ShopeePay
• DuitNow (Instant Transfer)
• FPX – Online Banking (Maybank2u, CIMB Clicks, RHB Now, Hong Leong Connect, and more)

Deposit limits are as follows:

• Minimum Deposit: RM20 per transaction.
• Maximum Deposit: Dependent on payment method and account tier – full details are available in your account settings.

Lorong33 does not charge any processing fees for deposits. However, third-party payment providers may impose their own charges, which are beyond lorong33's control. lorong33 is not responsible for any fees levied by such third parties.

All funds deposited into Lorong33 must come from a legitimate source and be owned by the registered user. Depositing funds on behalf of another person or using another person's credit or debit card without their explicit written consent is strictly prohibited.

Lorong33 is committed to processing withdrawals promptly and efficiently. All withdrawal requests are subject to standard security checks carried out to protect your interests.

• Minimum Withdrawal: RM50 per transaction.
• Processing Time: Most withdrawals are processed within 1–24 business hours after your request has been verified.
• Withdrawal Method: Withdrawals will be processed back to your original deposit method or to a Malaysian bank account registered in your name.

Lorong33 reserves the right to request additional verification before processing a withdrawal. This may include identity verification, proof of ownership of the payment method, and source of funds information. These measures are part of our safeguards against money laundering and fraud.

Withdrawals will not be processed if there are unsettled bets, unfulfilled bonus wagering requirements, or any outstanding account verification issues. Lorong33 recommends resolving all such matters before submitting a withdrawal request to avoid delays.

Lorong33 offers a range of bonuses and promotions to both new and existing members. All bonuses are subject to specific wagering requirements and must be used within the stipulated validity period.

General Bonus Terms:

• Each bonus carries its own wagering requirements, which are clearly stated at the time the offer is made.
• Bonuses must be used within the stipulated validity period – expired bonuses cannot be reactivated.
• Lorong33 reserves the right to withdraw any bonus where there is evidence of misuse or attempts to exploit the bonus system.
• Withdrawals from accounts with an active bonus balance are only permitted once the wagering requirements have been fully met.
• Each user is entitled to claim the welcome bonus once only.

Lorong33 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. Such changes will not affect bonuses that have already been activated and are currently in the process of meeting wagering requirements.

Any attempt to abuse the Lorong33 bonus system – including registering multiple accounts to claim bonuses repeatedly, colluding between accounts to meet wagering requirements fraudulently, or any other form of bonus fraud – will result in immediate account closure and forfeiture of all balances and bonuses.

All bets placed on lorong33 are final once confirmed by the system. lorong33 is not liable for any errors made by users when entering a bet.

• Minimum and maximum bet limits for each market are displayed within the Lorong33 betting interface.
• Lorong33 reserves the right to cancel or void any bet found to contain technical errors or inaccurate odds resulting from a technical issue.
• In the event of a match or event cancellation, all related bets will be voided and funds returned to the user's account.
• Lorong33 reserves the right to limit bet amounts or restrict access to certain markets for any user, at Lorong33's sole discretion.
• Any attempt to manipulate betting outcomes, including the use of automated software or bots, is strictly prohibited and may result in account closure.

For online casino games including slots, roulette, poker and Live Casino, all game outcomes are determined by a certified Random Number Generator (RNG) or by live dealers operating under strict standard procedures. lorong33 does not manipulate game results in any way.

Lorong33 users are prohibited from doing any of the following:

• Registering using false information or another person's details without authorisation.
• Holding more than one lorong33 account.
• Using automated software, bots, or any technology designed to exploit the Lorong33 system.
• Engaging in any activity that may be classified as money laundering or financing of illegal activities.
• Sharing account login credentials with another party.
• Interfering with, hacking, or attempting to gain unauthorised access to Lorong33 systems or other users' accounts.
• Distributing offensive, threatening, or harassing content targeting other users or Lorong33 staff.
• Exploiting any technical errors, bugs or system vulnerabilities to gain an unfair advantage.

Violation of any of the above rules may result in immediate action, including account suspension or closure without warning, forfeiture of balance and bonuses, and legal action where necessary.

You may close your lorong33 account at any time by contacting our support team. Before closure, please ensure all active bets have been settled and there are no outstanding bonus conditions.

Lorong33 reserves the right to suspend or close your account under the following circumstances:

• Violation of any Terms & Conditions set out in this document.
• Failed information verification or incomplete documents submitted after the stipulated period.
• Suspicion of fraudulent activity, money laundering or system exploitation.
• Requests from relevant authorities.
• Account inactivity for more than 12 consecutive months.

If an account is closed at the user's request and no terms have been violated, any valid remaining balance will be returned once the verification process is complete. However, if an account is closed due to a breach of terms, lorong33 reserves the right to withhold or forfeit any associated balance.

Lorong33 provides its betting and online casino platform on an "as is" basis. While we endeavour to keep the platform running smoothly at all times, lorong33 makes no guarantee that the service will be free from interruptions, errors or technical delays.

Lorong33 shall not be liable for:

• Betting losses incurred by the user during legitimate use of the platform.
• Losses arising from technical disruptions, system maintenance or internet connectivity issues on the user's end.
• Indirect, consequential or special damages arising from the use of the lorong33 platform.
• Any act or omission by a third party, including payment service providers.

In all circumstances, lorong33's maximum liability to any user shall not exceed the total net deposits made by that user in the 30 days preceding the claim.

Lorong33 reserves the right to amend, update or replace any part of these Terms & Conditions at any time. Users will be notified of any material changes via registered email or in-platform notice at least 7 days before the changes take effect.

Continued use of the lorong33 platform after any amendment takes effect will be considered your acceptance of the updated terms. If you do not agree with any changes, you have the right to close your account before the effective date.

It is your responsibility to check this Terms & Conditions page periodically to ensure you are always aware of the latest version applicable to your use of the platform.

These Terms & Conditions are interpreted and governed by applicable law. Any dispute arising from or in connection with these Terms & Conditions or the use of the lorong33 platform shall first be resolved through good-faith negotiation between the parties involved.

If negotiations fail to reach a resolution within 30 days, the dispute may be referred to an appropriate arbitration body or tribunal. lorong33 welcomes all complaints and feedback from users and is committed to resolving every issue fairly and promptly.

For any enquiries regarding these Terms & Conditions, please contact the lorong33 support team via email at support@lorong33.com or via live chat within the platform.